A lot of questions are being brought to the forefront during the coronavirus (COVID-19) crisis. And not surprisingly, inquiries about car insurance are among them.
If I’m not driving, do I really need insurance? What could happen to my car if I’m not driving it as often? Will the cost of my auto insurance be impacted?
Good news: At ERIE, you get your very own local insurance agent who can help answer any questions about your specific policy. (Been a while? Schedule a quick phone call for a no-obligation coverage checkup.) For the latest news about how ERIE is responding to the pandemic, visit our COVID-19 Information Center.
As for those other head-scratchers? Here are some things you might have wondered about your auto coverage in the time of the COVID-19.
CAR INSURANCE AND CORONAVIRUS: WHAT YOU NEED TO KNOW
I’m not driving. Should I cancel my policy? While it may be tempting, canceling your auto insurance ‒ even if you’re not driving your vehicle ‒ is never a good idea. It can leave your car vulnerable in the event of a fire, theft or other damage that could be covered by comprehensive insurance. And a lapse in coverage also may make insurance more expensive when you decide to insure the vehicle again. Canceling your auto insurance might also subject you to fines from your state’s department of motor vehicles, or even be illegal. If you’re looking for ways to save, contact your local ERIE agent to talk through your options and learn about any available discounts.
Is ERIE offering discounts to auto insurance customers? To support our customers during this challenging time, ERIE is providing $200 million in dividends (relief payments in New York) directly to our personal and commercial auto insurance customers with policies in force as of April 1, 2020. This immediate relief represents about 30% of two months’ related auto insurance premiums. There’s no need to call your ERIE agent or request a check – eligible customers were sent a check in May. (Questions? Ask your local agent.) Learn more about our customer dividends, announced April 21, 2020.
Is ERIE lowering rates for customers, since people are driving less? For long-term, steady and stable relief, we’re lowering auto insurance rates for personal and commercial customers. Pending regulatory approval, rate reductions will vary by state and will be based on individually purchased policies and coverage options. Once approved, premium adjustments will take effect at the time of renewal and the estimated total will provide an additional $200 million in financial relief to ERIE customers.Learn more about our rate reductions, announced April 9, 2020.
Share information from a distance. Put documents like your driver’s license, insurance information and registration on your vehicle’s hood so the other driver can take a photo of your information (and vice versa).
Think digital. Be sure to exchange contact information, including email addresses, too.
Take photos. Take a lot of photos that thoroughly document the scene of the accident. You may end up submitting them to your insurance company since it’s possible that police may not come to the scene. (Many police departments are taking accident reports by phone or online.)
Will coronavirus impact my ability to file a claim? Our commitment to resolve your claim quickly and efficiently never wavers. You can continue to report claims by reaching out to your local ERIE agent or by calling us 24/7 at (800) 367-3743. Our claims teams are ready to meet the needs of our customers and claimants while taking steps to mitigate exposure to the coronavirus in line with best practices provided by the Centers for Disease Control and Prevention (CDC) to limit in-person contact.
I’m in a tough spot financially and can’t pay my bill. What are my options? Contact your local ERIE agent to let them know and discuss what’s best. Your local agent, as well as ERIE’s Customer Care team, may be able to assist with delaying payment dates, adjusting installments, changing pay plans or waiving penalties and fees. Some billing requests, including deferring payments and nonpay cancellations, can also be requested through erieinsurance.com/help or through your ERIE Online Account.
I’m not driving my car right now. What should I know about lending my car to friends or family? If you own a car, chances are you’ve let a friend or family member borrow it at least once. But did you know that if there’s an accident, it’s your auto insurance policy that typically would have to pay? Ask your agent to explain how coverage works when you lend your vehicle, particularly if you have any excluded drivers on your policy. (The ability to exclude drivers varies by state.) Read more about the pros and cons of lending your car before handing over the keys.
Being “Above all in Service” has driven every decision we’ve made as a business since 1925 – and we still operate that way today. From beginning to end, you have our commitment to the best possible service and the best possible protection at the lowest possible cost.